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COVID-19 Guidance


All New Yorkers must stay home as much as possible. It is
especially important to stay home if you have been diagnosed with
COVID-19 or have symptoms of COVID-19. It is important to
monitor your health and get care for COVID-19 and other health
conditions when you need it. Go to an emergency room or call 911
if you have:

  • Trouble breathing

  • Persistent pain or pressure in your abdomen or chest

  • New confusion or inability to stay awake

  • Blue lips or face

  • Severe or persistent vomiting or diarrhea

  • Any other emergency condition

If you have health concerns that are not an emergency, call your healthcare provider.

  • Call 311 to find a doctor if you don’t have one.

  • Care is available regardless of immigration status or ability to pay.


Face coverings: All New Yorkers must wear a face covering when they leave home and cannot maintain at least 6 feet of distance from others. A face covering is any well-secured paper or cloth (such as a scarf or bandana) that covers your nose and mouth. 


COVID-19 testing:

To receive a test for COVID-19 visit or call 1-844-NYC-4NYC to find a site in your borough.

Visit: for more information. For real-time updates, text “COVID” to 692-692. Message and data rates may apply.



ACCESS NYC to identify the benefits that you are eligible for
and apply for them: There are over 30 programs you or your family may

be eligible for regardless of immigration status and even if you are already receiving benefits or have a job.

Call 718-557-1399 or visit

NYS temporary and disability assistance hotline:1-800-342-3009.  File for unemployment: 1-888-209-8124 or


Request burial assistance: 718-473-8310 on Wednesdays 9am-5pm,


Request a remote learning device from your child’s school:

Free one-on-one financial counseling:


Eviction prevention: Free legal services for certain low-income persons in need of assistance. Call 212-577-3300 or visit


Job opportunities: NYC is hiring! We are looking for contact tracers, hospital staff and more to help respond to the COVID-19
pandemic. To apply, please visit:



Emergencies of any type: 911

Non-emergencies: 1-844-NYC-4NY

CCOVID-19 or other health needs, call:

  • Your doctor

  • The primary care site above

  • 1-844-NYC-4NYC.

Telehealth and in-person care available.

Mental health: NYC Well operates 24/7

  • Text: WELL to 65173

  • Call: 1-888-NYC-WELL (1-888-692-9355)

Help paying for medicine:

Tele-urgent care 24/7:


LGBTQ medical and mental health services:


Health insurance:  Enrollment until May 15


Healthcare sites open during COVID-19:
Search for other sites near you at



District office of your City Council member: You can get
additional help by getting in touch with the office of your City


Find yours here:

Fill out your census:

  • Visit on your phone or computer.

  • Call 1-844-330-2020, or mail in the paper form if you receive one. Count EVERYONE you live with to get your fair share, including short-term and temporary guests, all children, people not born in the US, family members, friends, roommates, or partners living off-lease.


Absentee ballot to vote by mail: If you need one, you can now request an absentee ballot by mail, phone, fax, email, and via a fillable online form.  Visit to request yours.



Additional Food Resources For all types of food assistance:


Emergency food assistance: 1-866-888-8777 or 311 Hunger hot-line: 1-866-3-HUNGRY or 1-877-8-HAMBRE 

SNAP/Food stamps: 718-557-1399 or visit to find out if you are eligible and enroll 

Neighborhood food guides: 

Other Resources

Resources for Immigrant Communities:

If you have questions about immigration or how to access City services:

Domestic Violence Hotline:

For help with safety planning, legal help, or help in connecting to law enforcement,

Reporting bias and hate crimes related to COVID-19: Hate and discrimination against anyone on the basis of their race, national origin, or other status is not tolerated in New York City. Call 311 to report harassment or discrimination. Call 911 if you are the victim of or witness to a hate crime. NYPD officers will not ask about the immigration status of anyone seeking help.


Visit for information on how to report hate and bias incidents related to COVID-19.

Covid19 Guidance
Financial Support
Civic Engagement
Additional Resources
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